---Message from Nirvanix to Luzo Orbit
As has been noted by many TLU users, many cannot either find their files or have found that other TLU files are in their accounts. This isn't a physical storage issue but rather TLU has somehow corrupted their database in the build or deployment of the TLU application. Unfortunately, as we are completely separate companies, Nirvanix has had no control over the build, deployment or management of the TLU application nor will we when it is shut down on August 8th, 2008.
For the benefit of TLU customers, Nirvanix has agreed to extend its data services to TLU, at no cost, so that files that are in TLU system can be retrieved during the period stated on their site. After the TLU application ceases, there will be no way to access the files.
This was the request I sent:
From: Luzo Orbit [mailto:firstname.lastname@example.org]
Sent: Thursday, July 10, 2008 2:50 PM
Subject: Valuable data held on your servers
I understand from John Hood of Mediamax/The Linkup that customer files are stored on your servers.
As The Linkup is shortly to close its service, I ask you to preserve customer files on your servers until such time as customers have been able to download these files.
As you are no doubt aware, The Link Up aimed to transfer files held under the previous Mediamax system, but many files (45%) did not arrive in people’s accounts. They are unable to download these from the Link Up user interface and their only hope of recovering these files is directly from Nirvanix.
This data has value and I hope that Nirvanix will respect this and ensure nothing is destroyed without checking with the owners of the data.
I would be grateful if you could provide a statement and guidance on how people can recover their data for the blogs I maintain for Mediamax and The Linkup users.